![]() ![]() To prevent drivers from getting stranded as their predicted range started declining more quickly, Teslas were designed with a "safety buffer," allowing about 15 miles (24 km) of additional range even after the dash readout showed an empty battery, the source said. Then, when the battery fell below 50% of its maximum charge, the algorithm would show drivers more realistic projections for their remaining driving range, this person said. The company decided about a decade ago, for marketing purposes, to write algorithms for its range meter that would show drivers "rosy" projections for the distance it could travel on a full battery, according to a person familiar with an early design of the software for its in-dash readouts. Tesla years ago began exaggerating its vehicles' potential driving distance – by rigging their range-estimating software. Neither Tesla nor Chief Executive Elon Musk responded to detailed questions from Reuters for this story. Teslas often fail to achieve their advertised range estimates and the projections provided by the cars' own equipment, according to Reuters interviews with three automotive experts who have tested or studied the company's vehicles. Rather, Tesla created the groundswell of complaints another way – by hyping the range of its futuristic electric vehicles, or EVs, raising consumer expectations beyond what the cars can deliver. In most cases, the complaining customers' cars likely did not need repair, according to the people familiar with the matter. Another goal was to ease the pressure on service centers, some of which had long waits for appointments. Managers told the employees that they were saving Tesla about $1,000 for every canceled appointment, the people said. The team often closed hundreds of cases a week and staffers were tracked on their average number of diverted appointments per day. Inside the Nevada team's office, some employees celebrated canceling service appointments by putting their phones on mute and striking a metal xylophone, triggering applause from coworkers who sometimes stood on desks. The Austin, Texas-based electric carmaker deployed the team because its service centers were inundated with appointments from owners who had expected better performance based on the company's advertised estimates and the projections displayed by the in-dash range meters of the cars themselves, according to several people familiar with the matter. Last summer, the company quietly created a "Diversion Team" in Las Vegas to cancel as many range-related appointments as possible. What Ponsin didn't know was that Tesla employees had been instructed to thwart any customers complaining about poor driving range from bringing their vehicles in for service. He later received two text messages, telling him that "remote diagnostics" had determined his battery was fine, and then: "We would like to cancel your visit." Ponsin contacted Tesla and booked a service appointment in California. "We're looking at the range, and you literally see the number decrease in front of your eyes," he said of his dashboard range meter. Personal Loans for 670 Credit Score or Lower Personal Loans for 580 Credit Score or Lower used battery capacity: 52.Best Debt Consolidation Loans for Bad Credit.energy consumption of 152 Wh/km (245 Wh/mile). ![]() ![]() Here is the report for the previous version for reference: 2021 Tesla Model 3 SR+ (MIC) energy consumption of 199 Wh/km (320 Wh/mile) up 40%.Results at 120 km/h (75 mph) up 33% compared to 90 km/h: used battery capacity: 57.5 kWh (estimated).energy consumption of 142 Wh/km (228 Wh/mile).At 120 km/h (75 mph), the range decreased by 28% to 289 km (180 miles) as energy consumption increased by 40% to 199 Wh/km (320 Wh/mile), however, those are outstanding results, better than in the case of many other models with 20 kWh bigger battery packs. ![]()
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